EVENING HOURS INTAKE SPECIALIST

KKV is Growing!     

Come join our new Evening Hours health care team!

KKV is recruiting a committed health care team to provide health care to our community in the evenings, until 9pm, Monday through Friday!  We need medical assistants, community health workers, pharmacists, doctors, social workers, interpreters, safety officers, van drivers and others!  Come help those of our neighbors who can’t access services during the day, or who just need care after hours.  Read about our 53 year history of neighborly care in Kalihi, our incredible Super Aunties who founded KKV, and our generous benefits and available positions below.

POSITION OPENINGS: One full time positions

JOB SUMMARY:  Oversee reception area at Main Clinic, Wellness Center, Gulick Center and KPT Clinic with responsibility for: providing friendly and professional customer service, appointment scheduling, intake procedures, answering telephone, client relations, client flow, checking and inputting insurance eligibility, adhering to all billing requirements, minimizing client waiting time, and communicating with medical assistants and doctor on staff

 Special consideration given to multicultural/multilingual candidates and those with a connection to the ahupuaʻa of Kalihi.   
Salary commensurate with experience.

MINIMUM QUALIFICATIONS:  

Effective verbal and written communication skills, required.Organizational skills with attention to detail and accuracy, required. Ability to work with a multi-cultural staff and client population, required. 

High school graduate, required.

Proficient in computer office software including Microsoft Word and Microsoft Excel, required.

SCHEDULE:  Clinic is open Monday - Saturday 8:00am - 6:00pm. Schedule with predictable and consistent attendance to be determined by supervisor. Evening pay differential (increased hourly pay) will apply to the entire work shift when at least two hours of the scheduled shift are after 6:00 PM. 

BENEFITS:  

• 4 Employer Sponsored Health Insurance Plans to choose from (2 Kaiser & 2 UHA):  KKV pays 100% of employee Medical Health Insurance Premium (single coverage) for the base UHA 3000 or KP 101 Plan Medical/ Dental/Vision/Drugs.    

• Option to work a total of four ten hour days or three thirteen hour days per week (dependent upon position and scheduling needs).

• Generous Holiday Schedule: KKV observes all States Holidays (13 - 14 full days @ 8 hours per day and 2 half days @ 4 hours per day is paid)  

• Paid Time Off: Full Time staff accumulate 5.67 hours of PTO per pay period.PTO is paid out upon separation with company. 

• Retirement: KKV will contribute 8.5% of employee’s annual compensation toward Tax Sheltered Annuity after Employee has completed 2 eligible years of service (a minimum of 1000 hours of service each year). Employees are 100% vested in retirement plan.  

• Life Insurance Policy: KKV pays 100% for Employee Group Life and AD & D insurance of $50K coverage  

• Flexible Spending Plans: Employees of KKV will be able to participate in the KKV Cafeteria Plan (Medical Spending & Dependent Care) from the inception of employment.  

• Transportation Benefit: Eligible employees may receive a bus pass benefit after 3 month probation period. Employees will pay $25 and KKV will subsidize $65.  

• Bereavement Leave: After 3 month probation eligible employees can take paid time off for Bereavement Leave 24 hours where no travel is required, 40 hours for out of state travel.  

• Jury Duty: Time off for Jury duty: KKV will pay employees the difference between normal rate of pay and sum provided by the court for a maximum of 1 month.  

• Public Service Loan Forgiveness Program: KKV is a qualifying employer for the PSLF and the Temporary Expanded PSLF program.  

• Lifestyle benefits in partnership with HR Symphony by Altres for example, reduced-fee gym membership)  

For any questions about this job post please contact: [email protected] 

OUR HISTORY:  KKV was founded by community leaders in 1972 in response to a lack of health services for Kalihi's low income, largely-immigrant Asian and Pacific Islander residents. In that first year, a Lutheran Minister and five Filipino and Samoan “Super Aunties” walked Kalihi’s neighborhoods asking residents what they needed.  KKV services were founded on what they learned and on the caring and insightful “Super Auntie” (and “Super Uncle”) energy that continues to guide our staff to this day.  Our mission is to advance health, inspire healing, foster reconciliation, and celebrate abundance in the ahupua'a of Kalihi through strong relationships that honor culture and place. 

KKV pioneers holistic approaches to addressing the needs and aspirations of our culturally-rich communities. Our 250+ staff care for more than 15,000 Kalihi residents a year, working from nine locations and interpreting in more than 25 languages and dialects.  Besides a comprehensive array of health care services, we have a full range of community programs, including a cultural foods hub and farmer’s market, an elder center, an urban bike and leadership program for youth, after school programs in area schools, and a full range of “social determinant of health” supports for families.  We are the only health center in the nation that stewards a 100 acre malama ‘āina program that provides cultural- and ‘āina-based healing and learning to many thousands of KKV patients and Hawaii residents per year.

In 2014, KKV began a process of developing a new framework of health that better aligns with our community’s Native Hawaiian, Pacific Islander and Pacific Rim values.  Through careful and continual listening and engagement, our Kalihi leaders and neighbors taught us a more holistic approach to health, centered around what they most valued—Pilinahā, or the four connections essential to health:  Connection to place and ‘āina, connection to others and community, connection to their best selves, and connection to their past and futures.  Since then, we have worked continuously to better integrate these values into our KKV ‘ohana and our many programs and services.  

In 2022, KKV won first place in the Innovations Showcase Competition of the Social Determinants of Health Academy for our Hui Hoaka Covid response program. Framed by indigenous Hawaiian values, Hui Hoaka coordinated staff and volunteers from across KKV and the Kalihi community to provide a broad array of COVID supports for patients and their family members. The program practiced deep listening and culturally-safe communications to increase access to essential resources—such as food, supplies, lāʻaulapaʻau, and economic support—and to collect stories and data to improve service integration, best practices, and neighborly care.