Front Desk Manager

LIVE YOUR LIFE TO THE FULLEST!

Front Desk Manager

Westin Nanea Ocean Villas

Salary Range: $66,990-$77,000

Relocation Offered: Yes

What does MVW offer?

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Experience/Education Required:

• High School Diploma/GED and/or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with experience
• 1-3 years supervisor or management experience at a hotel/resort
• Experience with hotel/resort PMS program preferred

Job Responsibilities:

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, including group arrival, registration, VIP registration, and check-out.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to verify that guest service, and operational needs are met.
• Verifies that there is regular on-going communication with associates to create awareness of business objectives and expectations, recognizes performance, and produces desired results.

Supporting Management of Front Desk Team

• Provides coaching and written or verbal documentation of positive and or corrective feedback to Front Desk associates
• Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence.
• Communicates verbally and in writing, with all level of associates and guests that epitomizes the Marriott Vacations Worldwide Service Culture.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new hires and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedule associates to business demands and for tracks associate time and attendance.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints, taking corrective action as necessary including pass down

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Brings issues concerning associate satisfaction to the attention of the department manager and Human Resources.

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Our associates want more than fulfilling work. Like our Owners, Members, and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Marriott Vacations Worldwide is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.