Family Support Coordinator

 Job Summary

The Family Support Coordinator will serve as the first point of contact for families seeking assistance and will coordinate services and facility operations for families affected by the August 2023 Maui wildfires. Based on Maui, the Coordinator will manage program inquiries, determine eligibility, and make appropriate referrals to empower families on their journey to recovery. The Coordinator will also coordinate with other staff to organize facility and supply needs, support families using the facility, and supervise volunteers at the facility. This position reports to the Maui Family Services Manager.

Family Promise of Hawaiʻi (FPH) is a 501(c)3 nonprofit whose mission is to transform the lives of families with children in Hawaiʻi facing homelessness by providing housing, resources, and support. Founded in 2005, FPH serves hundreds of families on Oʻahu and Maui through interim housing, rental assistance, case management, and wraparound services.

FPH is excited to offer AmeriCorps-sponsored positions through KUPU as part of our dedicated team! AmeriCorps is a national service program that provides individuals with the opportunity to make a meaningful impact in their community while receiving a living allowance, post-service year education award, and other benefits. While these positions are funded by AmeriCorps, they are fully integrated into our organization, and you will be working alongside FPH team members to help achieve our mission. These roles provide unique opportunities for professional development, service to others, and the chance to be part of a passionate and committed team. For more information on this partnership, click here. 

This full-time position on Maui will begin on May 10, 2025 and end on April 4, 2026.

Key Responsibilities

Program Inquiries (50%)

Answer FPH’s intake phone line, respond to email inquiries seeking assistance, and greet families seeking walk-in services.

Gather basic information about each family and determine if they might be eligible for an FPH program. Make internal and external referrals as appropriate.

Input family information into FPH’s data tracking system.

Service Coordination (40%)

Coordinate with other FPH staff to facilitate donations (food, supplies, etc.), volunteer schedules, and other facility needs.

Support families in understanding FPH program guidelines and expectations regarding facility usage, including their facility maintenance chores.

Supervise and support volunteers as they interact with families at the facility.

Stock and organize supplies for families. Coordinate with other staff and community partners when supplies are running low.

Distribute supplies to families as needed. Track requests and ensure that families receive supplies designated to the appropriate program.

Facility Operations (10%)

Unlock the building in the morning and/or secure the office at the end of the day, depending on the position’s hours.

Check the mail and sign for deliveries.

Coordinate with the Chief of Staff for facility maintenance needs.

Learn more at https://www.familypromisehawaii.org/jobs/​family-support-coordinator.